You can reach us through the live chat support in the bottom right corner of our website. Our team will respond to your query within 1 minute. Alternatively, you can contact us via email at zoojoy.petshop@gmail.com or through the contact form on our website. We will respond within 24 hours.

To choose the correct size, measure your pet’s body length, chest circumference, and neck circumference. Compare the measurements with the size chart provided on the product page.

Yes, you can return a product within 14 days of receiving it. Please ensure it is unused and in its original packaging. Contact us to arrange a return.

Yes, we provide discounts for large orders. Contact us to learn more about special offers.

Shipping usually takes between 3-7 business days, depending on your location. However, for certain products, delivery may take up to 2 weeks. Once your order is shipped, you will receive an email with a tracking number to follow your delivery.